Services

What we do — and how we do it.

Six distinct services, each targeting a specific leverage point in venue performance. All delivered personally, with no delegation.

Venue Audit Beverage Pre-Opening Masterclasses SentriX Suite → Free Assessment
Venue Performance Audit
01
Core Service

Venue Performance Audit

A 50-point scored assessment of your operations — labour, service standards, cost controls, margin gaps, and guest experience. Not a vague review. A documented analysis of exactly what's wrong and what to fix first.

What you receive
50-point scored audit report
Revenue & margin gap analysis
Labour cost vs. industry benchmarks
Prioritised action list by impact
Service & guest journey assessment
60-min debrief call on findings
RestaurantsBars & cocktail venuesHotel F&BCafé groupsFunction venues
Format
On-site or remote
Turnaround
5 business days
Delivery
Report + debrief
Location
AU-wide
Book a Call
02
Specialist Consulting

Beverage Performance

Beverage is where most venues leave the most money. Pour costs, GP margins, menu structure, staff behaviour, waste — it adds up fast. This engagement fixes it.

A well-run beverage program can mean tens of thousands in recovered margin annually. Most venues know their margins are soft. Few know exactly why.

What you receive
Full beverage GP% and pour cost audit across all categories
Menu structure and pricing analysis
Staff upsell behaviour assessment
Waste, over-pour, and variance investigation
Restructured beverage program with projected GP improvement
Implementation roadmap with 30/60/90-day milestones
Bars with soft marginsRestaurant beverage programsHotel F&BHigh-volume venues
Beverage Performance
The highest-ROI engagement for most established venues.
Beverage margin recovery typically outpaces the cost of this engagement within the first quarter.
DepthSpecialist engagement
FormatOn-site + data analysis
OutputRebuilt program + roadmap
LocationAU-wide
Book a Call
03
Pre-Opening

Pre-Opening Consulting

The decisions you make before you open are the hardest to reverse. Build it right — from concept alignment to opening week execution.

Pre-opening is the highest-leverage period in a venue's lifespan. The operational infrastructure and service culture you establish here will define your performance for years.

What you receive
Concept review and operational feasibility assessment
Staffing structure and wage cost modelling
SOP development — service, beverage, opening/closing
Beverage program design and menu structure
Opening-week run sheet and team briefing structure
Post-opening review at 30 and 60 days
New venue openingsRebrands & refitsConcept pivotsSecond or third sites
Pre-Opening Consulting
Start with the right infrastructure.
Engage early — ideally 10–12 weeks before your target opening date.
Timeline8–12 weeks pre-opening
FormatOn-site + remote
SupportOpening week included
Reviews30 & 60-day follow-up
Book a Call
04
Training

Art of Hospitality Masterclasses

Short, high-impact training for front-of-house teams who want to be exceptional at their craft — not just compliant with a manual.

Built around specific performance problems — upselling that doesn't happen, complaints that escalate, service that's inconsistent shift to shift.

Session formats
Service Excellence — timing, sequencing, reading the table
Guest Journey Design — every touchpoint from arrival to farewell
Upselling with Confidence — technique, language, and mindset
Complaint Alchemy — turning failures into loyalty
Custom session — built around your specific performance gap
FOH teams 4–20New service hiresPre-season refreshersPost-audit follow-up
Masterclasses
Training that lands on the floor — not in a workbook.
On-site delivery only. These sessions require the actual environment to work properly.
Duration90 min – half day
FormatOn-site only
Team size4–20 people
SessionsStand-alone or series
Book a Call
05
Free Tool

Stock Self-Assessment

Not sure where the problem is? Start here. 12 questions across the six areas where venues most commonly lose margin — stock variance, pour costs, ordering, wastage, stocktake, and recovery.

Your result identifies the highest-risk areas in your operation and tells you whether a full SENTRIX ST examination is warranted. Free, instant, no sign-up required.

Free3 minutesInstant results
Free · Powered by SENTRIX ST
Is your margin leaking?
12 questions covering the same six areas SENTRIX ST examines in a full precision stock audit. Find out where the risk is before committing to an engagement.
FormatInteractive online assessment
Time3 minutes
CostFree — no sign-up required
Take the Free Assessment
Not sure where to start

30 minutes. Tell me about your venue. That's enough.

No pitch, no obligation. We identify the highest-leverage area and map the right engagement from there.

Book a Free Call
Book a Free Call